Each hotel has its own change and cancellation policy which we are required to pass on. We provide the policy for each hotel in several places throughout the site. The easiest way to find it is on the “Description” tabs of the individual hotel, after entering your travel dates. You can also find the change and cancellation policy while making your reservation and in your email confirmation.
In order to offer the most competitive rates, some bookings have non-refundable terms so they are not eligible for a refund once purchased. The one exception is if you have purchased a travel insurance policy for your booking and the reason for your change is covered under that policy.
lease note that non-refundable reservations cannot be changed or modified; please check your reservation policy before making a change.
If you need to make a change after you’ve booked a reservation, you can view your hotel’s change and cancellation policy in your confirmation email.